MSP Lead

Job description

• AWP certified solution architect professional. • Regular/scheduled meeting with the customers to clearly articulate the value MSP team is adding. • Accomplish WAR. • Evaluate and re-evaluate the customers cloud host (instance tyres, usage, reservation) every month.

About the role

In this role, you'll get ... • To manage remote/wfh team members working in different shift. • To define, streamline and improve SP processes and best practices (including ticketing system). • To monitor the team's performance on the alerts/tickets assigned and solutions needed. • To report weekly/monthly/quarterly KPI’s/Series to the customers. • To review and optimize the alerts and notifications on customers environment so that Critical alerts are not lost. • To help team design and set ur the infrastructure with best practices. • To manage and secure customers data (Logs, backup, archive, access). Must-have skill - • Have experience in managing more than 4-5 MSP customers. • Have hands-on experience in Network/Routers/Storage/Operating Systems (Unix/Windows). • Have hands-on experience in WAF and its management. • Have an understanding of overall alienation solution architecture. • define the SP team hierarchy and do the right hiring. • Have good communication skills (Verbal/Written). • Prepare proposals/presentations/pitch documents for acquiring a new client. • Have DevOps and deployment automation skills. • Have AWP certified solution architect associate. What separates the best from the rest- • AWP certified solution architect professional. • Regular/scheduled meeting with the customers to clearly articulate the value MSP team is adding. • Accomplish WAR. • Evaluate and re-evaluate the customers cloud host (instance tyres, usage, reservation) every month.

About you

We’re a professional recruitment consultancy that is committed to providing quality recruitment and training services.